Terms & Conditions
Updated: 20th March 2025
1. What These Terms Cover
These are the terms and conditions on which we supply products to you, whether these are goods or services.
2. Booking Fee
A 20% non-refundable booking fee is required on services £200+.
3. Securing Your Appointment
To secure your appointment, a booking fee should be paid within 48 hours of the confirmed appointment date and time, unless otherwise agreed.
4. Appointment Cancellation Policy
If the booking fee is not received within 48 hours, your allocated booking will be cancelled and made available for other customers.
5. Cancellation Fee
In case of a cancellation, the 20% non-refundable booking fee converts into the cancellation fee. Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you.
6. Late Cancellations
If you cancel your appointment less than 48 hours before it is scheduled to take place, your 20% booking fee is retained as the cancellation fee.
7. Avoiding Cancellation Fees
To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.
8. How to Cancel or Reschedule
You can cancel or reschedule an appointment by emailing us at help@supremeleatherrestorations.co.uk or texting/WhatsApp 07562 455550.